Reach Our Support Team
Got a question about Jackpot Spin: Pharaoh's Luck? Rayabaya's support team is available to assist you.
Support Email: supportteam@wondernowgame.com
We typically respond within 1–2 business days.
When reaching out, it helps to include your device model, OS version, and a clear description of the issue. Screenshots are welcome!
For data protection requests or legal matters, contact: our support team
We're a dedicated team at Rayabaya and we genuinely appreciate hearing from our players.
Our team is standing by at our support team. We look forward to assisting you.
Purchases and Billing FAQ
Check here first for answers to billing and purchase questions about Jackpot Spin: Pharaoh's Luck.
Q: I paid but didn't receive my items. What do I do?
A: First, restart the app — most delivery issues resolve automatically. If items don't appear after 24 hours, email our support team with your purchase receipt.
Refunds: All purchases process through Apple or Google. Request refunds directly:
- Apple: reportaproblem.apple.com
- Google: Play Store → Account → Purchase History
Q: I see a charge I didn't authorize.
A: Check if family members with device access made a purchase. Enable purchase authentication to prevent this. Then contact your bank and the applicable app store (Apple/Google).
Q: How do I cancel my subscription?
A:
- iOS: Settings → Apple ID → Subscriptions
- Android: Google Play → Account → Subscriptions
Cancellations take effect at the end of the current billing period.
Billing support: our support team.
Refund Information
If you're not satisfied with a purchase in Jackpot Spin: Pharaoh's Luck, here's how to seek a refund.
Because purchases go through Apple or Google, refunds must be requested from those platforms directly. Rayabaya does not have access to your payment information.
Typical Refund Eligibility:
- Accidental or unauthorized purchases
- Failed delivery due to a technical issue
- Platform-defined refund windows: Apple allows up to 90 days; Google typically 48 hours
If your refund request was denied by Apple or Google, let us know at our support team. We review edge cases and will try to find a fair resolution.
Your Consumer Rights: Nothing in this policy limits statutory consumer rights available to you under applicable law in your jurisdiction.
Refund questions: our support team.